FAQ’s
Who is the company behind Northbound Supplies?
Northbound Supplies is operated by Retailora LLC and specializes in providing industrial tools, equipment, and home improvement products to customers across the United States.
How long does shipping take?
Most orders are processed within 1-3 business days and delivered within 4-5 business days depending on the destination and product availability.
Do you offer free shipping?
Yes. We offer free shipping on eligible orders within the United States.
How can I track my order?
After your order ships, you will receive tracking information by email. You can also use our Track Order page to monitor shipment status.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Available payment options may vary during checkout.
What is your return policy?
Eligible products may be returned within 30 days of delivery in accordance with our Refund and Returns Policy. Please review the policy page for complete details.
Can I cancel or modify my order?
Orders may be modified or canceled before processing begins. Please contact our support team as soon as possible if changes are required.
How can I contact customer support?
You can contact our customer support team through our Contact Us page or by emailing support@northboundsupplies.com during business hours.