Updated on: 23-04-2026

Who We Are

Northbound Supplies (“we,” “us,” or “our”) operates the website northboundsupplies.com. We are a company dedicated to providing premium industrial tools and high-quality home and garden equipment. Our brand is owned and managed by Retailora LLC, based in New Jersey. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information.

Information We Collect
Personal Identification Information

We collect personal identification information from users when they interact with our site, such as when creating an account, placing an order, subscribing to our newsletter, or contacting customer service. This information may include:

Contact Information: Full name, email address, mailing address, and phone number
Payment Information: Credit card or other payment details needed to process orders (processed securely by third-party processors and not stored on our servers)
Authentication Data: Information such as photos or product details submitted to help verify or confirm services
Non-Personal Identification Information

We may automatically collect non-personal identification information when users interact with our site, including:

Browser and Device Information: Browser type, device type, operating system, and ISP
Log Data: IP address, browser type, visited pages, visit time, duration, and other usage statistics

Cookies and Tracking Technologies

Our site may use cookies to enhance user experience. Cookies are small files stored on your device that help remember preferences and track usage. You can configure your browser to refuse cookies or notify you when cookies are being used.

How We Use Collected Information

We may use your personal information for the following purposes:

To provide and maintain our services: Processing orders, managing accounts, and providing support
To personalize user experience: Understanding how users interact with our site
To improve our website: Enhancing products, services, and usability
To process payments: Completing transactions securely
To send communications: Order updates and, with consent, promotional messages (you can unsubscribe anytime)

How We Protect Your Data

We implement strong security measures to protect your personal information. Sensitive data is encrypted using SSL (Secure Socket Layer) technology and handled in accordance with industry standards for payment security.

Data Sharing and Disclosure

We do not sell, trade, or rent users’ personal information. However, we may share data with:

Service Providers: Trusted third parties assisting with payment processing, shipping (e.g., UPS/FedEx), and customer support
Legal Requirements: When required by law or to protect against legal liability
Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, and compliance requirements.

Your Rights and Choices
Access and Update: You can access or update your information via your account or by contacting us
Deletion: You may request deletion of your data, subject to legal obligations
Opt-Out: You can unsubscribe from marketing communications at any time
International Users

Your information may be transferred, stored, and processed outside your country. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of the site after updates constitutes acceptance of the revised policy.

Contact Information

For any related questions, please contact us:

Business Name: Northbound Supplies

Address: 49 Oklahoma Trl Hopatcong, NJ 07843-1776 United States

Email: support@northboundsupplies.com

Phone: +1 (551) 225-8480

Support Hours: Monday to Friday – 9:00 AM to 5:00 PM (EST)