Privacy Policy

Northbound Supplies operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Northbound Supplies is powered by WooCommerce, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or information that has been de-identified. We may collect or process the following categories of personal information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment card information, transaction details, form of payment, and payment confirmation.
• Account information including your username, password, preferences, and settings.
• Transaction information including the items you view, add to your cart, or purchase, return, or cancel.
• Communications with us including information you include in customer support inquiries.
• Device information including your device type, browser, IP address, and other unique identifiers.
• Usage information including information about how and when you interact with or navigate the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your information.
• Automatically through the Services, including from your device when you use our website, and through the use of cookies and similar technologies.
• From our service providers, when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your information to process your orders, fulfill deliveries, manage your account, send order notifications, facilitate returns and exchanges, and improve the overall shopping experience. This may include using your information to better understand customer preferences and tailor product recommendations.

Marketing and Advertising

We may use your contact information to send you marketing communications by email or other channels, and to show you online advertisements for our products. You may opt out of marketing emails at any time by clicking the unsubscribe link in any marketing communication.

Security and Fraud Prevention

We use your information to authenticate your account, provide a secure payment experience, detect and investigate potentially fraudulent or illegal activity, and protect the security of our Services.

Communicating with You

We use your information to respond to customer support inquiries, provide order updates, and maintain our business relationship with you.

Legal Compliance

We may use your information to comply with applicable law, respond to valid legal process including requests from law enforcement or government agencies, and enforce our terms and policies.

4. How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• With vendors and service providers who perform services on our behalf, including payment processing, data analytics, customer support, cloud storage, and shipping and fulfillment.
• With business and marketing partners for advertising and marketing purposes.
• When you direct us or otherwise consent to disclosure to third parties, such as to ship your products.
• Within our corporate group or affiliates.
• In connection with a business transaction such as a merger, acquisition, or bankruptcy.
• To comply with applicable legal obligations, respond to subpoenas, search warrants, or similar legal requests.
• To enforce our Terms of Service or protect the rights and safety of our customers and the public.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze site traffic, and support marketing activities. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

6. Third-Party Websites & Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Data

The Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@northboundsupplies.com and we will promptly delete it.

8. Security and Retention of Your Information

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

9. Your Privacy Rights (U.S. Residents)

Depending on the state in which you reside, you may have certain rights regarding your personal information, including:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information for targeted advertising
• The right not to be discriminated against for exercising your privacy rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). To exercise any of your privacy rights, please contact us at support@northboundsupplies.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Contact Information