Shipping Policy

Northbound Supplies currently ships to addresses within the United States only.

Shipping Cost

We offer free standard shipping on all U.S. orders. All prices and charges on our website are listed in U.S. Dollars (USD).

Order Cut-Off Time

Our order cut-off time is 5:00 PM (GMT-05:00) Eastern Standard Time (New York), Monday through Friday.
Orders placed after 5:00 PM CST, on weekends, or on U.S. federal holidays will begin processing on the next business day.

Handling Time

Orders are processed within 1-2 business days, Monday through Friday.
Handling time is the time between when your order is placed and when your order is shipped.

Transit Time

Estimated transit time is 3-5 business days after the order has shipped.
Transit time is the time between when the carrier receives the package and when the package is delivered.

Shipping Carriers

We ship orders using trusted U.S. carriers such as USPS and UPS. The final carrier may depend on the delivery address and package type.

Tracking Information

Once your order has shipped, you will receive a confirmation email with a tracking number.
Tracking may take up to 24 hours to activate.

Address Changes

If you need to change your shipping address, contact us within 24 hours of placing your order:

Email: support@northboundsupplies.com
Phone: +1 (551) 225-8480

We cannot guarantee changes after processing or shipping.

Incorrect or Incomplete Address

Customers are responsible for providing correct shipping details. If delivery fails due to incorrect address, please contact support for assistance.

Shipping Delays

Most orders arrive within the estimated timeframe. If delays occur, please contact our support team.

Contact Information 

Email: support@northboundsupplies.com
Phone: +1 (551) 225-8480

Address: 5900 Balcones Drive Ste 19162, Austin, TX 78731, United States.