FAQs

Question: Do you offer free shipping?
Answer: Yes. Northbound Supplies offers free standard shipping on all U.S. orders.

Question: How long does shipping take?
Answer: Most orders are delivered within 4–7 business days.

Question: How long does order processing take?
Answer: Orders are typically processed within 1–2 business days.

Question: Can I return an item?
Answer: Yes. We accept returns within 30 days of delivery, subject to our return policy.

Question: Who pays for return shipping?
Answer: Approved returns are free after support approval. Please contact us first at support@northboundsupplies.com so we can approve the return and provide return instructions.

Question: How long does it take to receive a refund?
Answer: Approved refunds are generally processed within 5 business days after inspection.

Question: Do you accept exchanges?
Answer: No. We do not offer direct product exchanges. If you want a different item, size, color, or style, please return the eligible item first. Once your return is approved and refunded, you may place a new order for the item you want.

Question: How can I track my order?
Answer: Once your order ships, you will receive a tracking number by email.

Question: What should I do if I receive a damaged, defective, or incorrect item?
Answer: Please contact us within 7 days of delivery at support@northboundsupplies.com and include your order number, clear photos of the product, and photos of the packaging. If approved, we will arrange a replacement or refund at no additional cost to you.

Question: How can I contact customer support?
Answer: You can contact us via email at support@northboundsupplies.com or through our Contact Us page.

Question: Is my payment information secure?
Answer: Yes. Northbound Supplies uses SSL encryption and PCI-compliant payment processing. We do not store or have direct access to your full credit or debit card details.

Question: What currency are prices listed in?
Answer: All prices on northboundsupplies.com are listed and charged in U.S. Dollars (USD).

Contact Us

Store Name: Northbound Supplies
Legal Company Name: NP Store LLC
Phone: +1 (551) 225-8480
Email: support@northboundsupplies.com
Registered Office: 5900 Balcones Drive Ste 19162, Austin, TX 78731, USA
Order Cut-Off Time: 5:00 PM Central Standard Time (CST)
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM CST