How long will it take to receive my order?

We offer free shipping on all orders within the contiguous United States. Your order will go through a Handling Time of 1-3 Business Days (Mon-Fri). Once dispatched, the Transit Time is typically 4-8 Business Days (Mon-Fri). In total, you can expect your equipment to arrive within 5-11 Business Days. Please note our daily order cut-off time is 5:00 PM (EST).

We want you to be 100% satisfied with your purchase from Northbound Supplies. We offer a 30-day return window for all new and unused products in their original packaging. If you need to start a return, please contact us at support@northboundsupplies.com for a return authorization and instructions. Please note that customers are responsible for return shipping costs unless the item arrived damaged.

Absolutely. Northbound Supplies (operated by RETAILORA LLC) uses industry-standard 256-bit SSL encryption to protect your data. We accept all major credit cards (Visa, Mastercard, American Express, Discover) and secure digital wallets. Your payment information is processed through secure, encrypted gateways and is never stored on our servers.

While we take great care in packaging our high-ticket items, accidents can happen during transit. Please inspect your package upon delivery. If you notice any damage, document it with photos and contact us within 48 hours at support@northboundsupplies.com. We will work quickly to provide a replacement or a full refund at no additional cost to you.

Northbound Supplies is an American brand dedicated to providing premium home and garden tools. We are owned and operated by RETAILORA LLC, a legally registered entity in the state of New Jersey. Our physical headquarters is located at 49 Oklahoma Trl, Hopatcong, NJ 07843, and our team is committed to providing honest, transparent service to all our customers.