Billing Terms & Conditions

Last Updated: June 2026
This Billing Terms & Conditions page explains how transactions are processed at Northbound Supplies and the measures we take to keep your payment information secure. We are committed to providing a clear and transparent checkout process with no hidden fees or surprise charges.

1. Secure Checkout & Currency

All transactions at Northbound Supplies are processed in U.S. Dollars (USD). The final payment page at checkout will clearly display the total amount due, including:

Shipping Fees

Northbound Supplies offers free shipping on all U.S. orders. No shipping charges will be added to your order total.

2. Accepted Payment Methods

We use trusted, PCI-compliant payment providers to ensure a safe and reliable checkout experience. We currently accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal

All payments are processed securely through an encrypted checkout system. Card information is never stored on our servers.

3. Transaction Security & Privacy

Your financial security is our highest priority. We take the following measures to protect your information:

SSL Encryption

Our website uses Secure Socket Layer (SSL) technology to encrypt all data transmitted between your browser and our servers. Look for the padlock icon in your browser’s address bar as confirmation.

PCI DSS Compliance

We do not store, access, or have visibility into your full credit or debit card details. All sensitive payment information is securely processed by PCI DSS-compliant payment providers.

Registered Business

All payments are processed under our registered business name, NP Store LLC, which appears on your bank or card statement as your point of purchase reference.

4. Order Confirmation & Processing

Order Confirmation

After a successful payment, you will receive an Order Confirmation Email containing your order number, a summary of the items purchased, your delivery address, and the total amount charged.

Order Cut-Off Time

5:00 PM Central Standard Time (CST)

Processing Time

Orders placed before 5:00 PM CST on a business day are typically processed within 1–2 business days. Orders placed after the cut-off time, on weekends, or on U.S. federal holidays will begin processing on the next available business day.

5. Chargebacks & Billing Disputes

If you believe a charge on your statement is incorrect, please contact us at support@northboundsupplies.com before initiating a chargeback with your bank or card issuer. We are committed to resolving billing disputes quickly and fairly. Filing a chargeback without contacting us first may delay the resolution of your issue.

6. Failed Payments

If your payment fails at checkout, please verify that your card details are entered correctly and that your billing address matches the information on file with your card issuer. If the issue persists, try an alternative payment method or contact your bank. You may also reach out to us at support@northboundsupplies.com for assistance.

7. Contact Information

Store Name: Northbound Supplies
Legal Company Name: NP Store LLC
Phone: +1 (551) 225-8480
Email: support@northboundsupplies.com
Registered Office: 5900 Balcones Drive Ste 19162, Austin, TX 78731, USA
Order Cut-Off Time: 5:00 PM Central Standard Time (CST)
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM CST

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