Refund and Returns Policy

Last Updated: April 23, 2026

At Northbound Supplies, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Window

Items may be returned within 30 days of delivery
For damaged or incorrect items, please contact us within 5 business days of delivery for faster resolution
Eligibility for Returns

To qualify for a return:

Items must be unused and in their original packaging
A proof of purchase (order confirmation or receipt) is required

How to Initiate a Return

Email support@northboundsupplies.com with your order number and reason for return
Our team will provide a return authorization and return instructions
Ship the item as instructed Once received and inspected, we will notify you of your refund status

Refunds

Approved refunds are issued to your original payment method
Processing time: 5–7 business days after approval

Return Shipping Costs
We cover return shipping for defective, damaged, or incorrect itemsFor all other
returns, customers may be responsible for return shipping costs.

Contact Information
If you have questions or concerns about this Policy, please contact us:

Email: support@northboundsupplies.com

Phone: +1 (551) 225-8480

Contact Form: https://northboundsupplies.com/contact-us/

Address: 49 Oklahoma Trl Hopatcong, NJ 07843-1776 USA